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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Terry Rodz

January 28, 2026

5  out of  5
rating by Terry Rodz
"great communication deal thank you"
We responded:
"Thank you, Terry, for your feedback! We're glad to hear that you appreciated the communication. If you need anything else, feel free to reach out. "
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m b

November 7, 2025

1  out of  5
rating by m b
"I will start off by stating the entire team is indeed very professional, helpful, kind etc…. Until I filed my first claim everything went downhill from there. Let’s just say , I was confident in moving forward with the claim using their advice and doing everything on my part but in the end many excuses were used to not pay full claim amount due to me. I ended up losing in the end, but that’s ok we all need to move on and let karma do its job."
We responded:
"We appreciate you taking the time to discuss this with us directly and working through the claim details. As you know, one of my team members and myself spoke with claims on your behalf multiple times and even to claims management to try to help get the differences resolved. Unfortunately claims is not able to pay out on work that was not approved as part of the loss and listed out on the State Farm estimate, nor can they pay over market pricing without details from the contractor showing why they are charging more than the average contractor for the work done. Claims asked your roofer for a detailed itemized invoice so they could try to work with them, but they never provided it. I am still willing to take the itemized and detailed invoice back to claims to get this reopened if he can provide it, but unfortunately the final decision remains with the claims department.

Thanks
Chad Dawson"
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Amel AL

October 9, 2025

5  out of  5
rating by Amel AL
"I’ve had a great experience with this insurance company! Every time I call, they answer right away and take the time to explain everything clearly. They’ve always been patient and helpful with all my questions.
A special thank-you to Jewell
— she is absolutely wonderful! So friendly, knowledgeable, and always willing to go the extra mile to help. She made the whole process easy and stress-free. I really appreciate her professionalism and kindness. Highly recommend this company, especially thanks to her excellent service!"
We responded:
"Thank you, Amel! Finding the right insurance coverage is so important, and we’re thrilled we could help you navigate the process with confidence.
"
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Pierre's Often Spam Email

September 30, 2025

5  out of  5
rating by Pierre's Often Spam Email
"Shockingly good customer support, I was taken aback by the helpfulness of the person I spoke to this morning, Mrs. Rachel Mangum. Uplifting, positive with a hue or quirky and quick but not too fast to where everything is flying over your head without you having a moments notice of what’s going on.
Everything is simple and easy, even easier and simpler than anticipated with this company but especially this person.
I would heavily recommend this company.
I heavily recommend Mrs. Rachel Mangum as well. I don’t typically leave reviews, but I leave one today in personal hopes that this person sees nothing but positivity and some respect."
We responded:
"Thank you for your thoughtful review, Pierre. We're glad to hear that Mrs. Rachel Mangum made such a positive impact on your experience with us. Your recommendation means a lot, and we appreciate you taking the time to share your feedback."
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Carol Smith

September 26, 2025

5  out of  5
rating by Carol Smith
"Jewel is extremely knowledgeable and very helpful. It is a pleasure doing business with her."
We responded:
"Thank you, Carol, for your kind words about Jewel. We're glad to hear that you find her knowledgeable and helpful. We appreciate your business and look forward to serving you again!"
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Luckie Sloane

September 10, 2025

5  out of  5
rating by Luckie Sloane
"Rachael at State Farm has been amazing to work with! The entire team is friendly, quick to respond, and always makes sure I understand my coverage. Great customer service and peace of mind knowing I’m in good hands. It’s refreshing to be able to reach a live person that’s truly cares! Highly recommend!"
We responded:
"Thank you, Luckie, for your kind words about Rachael and our team. We're glad to hear that you appreciate our customer service and responsiveness. Your recommendation means a lot to us. "
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Mohammed Yousuf

August 6, 2025

5  out of  5
rating by Mohammed Yousuf
"The State Farm agent, Jewell Mcafee was Very Professional and provided good support and a quote for our home insurance."
We responded:
"Thank you, Mohammed, for your feedback! We're glad to hear that Jewell Mcafee provided you with professional support and a helpful quote for your home insurance. If you have any more questions or need further assistance, feel free to reach out."
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Trevor Foster

July 18, 2025

5  out of  5
rating by Trevor Foster
"Jewell is the absolute best to work with!"
We responded:
"Thanks, Trevor! We're glad to hear that Jewell made such a positive impact on your experience. We appreciate your feedback and look forward to assisting you in the future."
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Dorian Lazo

June 24, 2025

5  out of  5
rating by Dorian Lazo
"Rachel is awesome she always goes above and beyond to help she is very knowledgeable and friendly its always a pleasure to speak with Rachel."
We responded:
"Thank you, Dorian, for your feedback! We're glad to hear that Rachel has been so helpful and friendly. We appreciate your support and look forward to assisting you in the future. "
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Stacy Howdeshell

June 18, 2025

5  out of  5
rating by Stacy Howdeshell
"I called to request an insurance quote from State Farm for my new home and spoke with Rachel Mangum. She was very helpful and attentive and gave me a quote for both my home and autos as a bundle. Rachel answered all my questions and even checked back with me a few times to see if I had made a decision. Although I did not end up choosing State Farm this time, I will consider them in the future because of how great Rachel was!"
We responded:
"Thank you, Stacy, for sharing your experience with us. We're glad to hear that Rachel was able to assist you effectively and provide the information you needed. We appreciate your consideration and look forward to the opportunity to serve you in the future."
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Zoe Hatzenbiler

June 9, 2025

5  out of  5
rating by Zoe Hatzenbiler
"Jewell was SO helpful! Answered all of my questions. Great explanations and advice."
We responded:
"Thank you, Zoe, for sharing your experience with Jewell! It's great to hear that you found the explanations and advice helpful. We appreciate your feedback and look forward to assisting you again."
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Nick Biso

June 2, 2025

5  out of  5
rating by Nick Biso
"Jewell McAffe was nothing but professional. I honestly enjoyed my phone call and business with her. She was informative with all my questions, concerns, and emails as well as fast response time. Easy to talk to and even enjoyed a friendly laugh here and there. My wife and I are very satisfied that we had the opportunity to sign up with State Farm today through Jewell. Thank you again."
We responded:
"Thank you, Nick, for sharing your experience with Jewell. It's great to hear that she was able to assist you and your wife so effectively. We appreciate your trust in us and look forward to continuing to serve your insurance needs. "
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Debbie Mangum

May 29, 2025

5  out of  5
rating by Debbie Mangum
"I have had the same auto insurance for over 40 years. I was very loyal to my last provider so switching providers was not really something I was going to do. When I received my recent bill from my other provider, I was stunned to see the cost for 2 vehicles! Rachel provided me with a quote. Educated me on the process and was very patient with me. I couldn't have asked for a better experience AND we are saving over $1,700 A YEAR by going with State Farm AND to top it off, the coverage is better! Win Win for all!!! THANK YOU Rachel!"
We responded:
"Thank you, Debbie, for sharing your experience with us! It's great to hear that Rachel was able to assist you effectively and help you save on your auto insurance. We appreciate your trust in us and look forward to serving you for many years to come."
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Nikki Saldana

May 8, 2025

5  out of  5
rating by Nikki Saldana
"Due to some unfortunate circumstances I had to buy a new car and move. Jewel McAfee made this whole process stress free for me and answered all my questions. Very professional and just a nice person!!"
We responded:
"Thank you, Nikki, for sharing your experience with us. We're glad to hear that Jewel was able to assist you during your transition and make the process easier. If you have any more questions or need further assistance, feel free to reach out."
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Bianca Rojas

April 7, 2025

5  out of  5
rating by Bianca Rojas
"Jewells is very helpful she explains everything well. ☺️"
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Lorraine

April 3, 2025

5  out of  5
rating by Lorraine
"Customer service is outstanding. Jewell is always very nice to talk to and takes care of business swiftly."
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David Garcia

February 24, 2025

5  out of  5
rating by David Garcia
"Chad Dawson and his team at State Farm are outstanding! From the moment I reached out, they provided top-notch customer service, taking the time to explain my options and ensure I had the right coverage for my needs. Chad is knowledgeable, professional, and genuinely cares about his clients. Anytime I have questions or need assistance, his office is quick to respond and incredibly helpful. If you’re looking for an insurance agent who goes above and beyond, I highly recommend Chad Dawson and his team!"
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Virginia Domi

February 19, 2025

5  out of  5
rating by Virginia Domi
"I’ve been a customer with Mr Chad for about 2 years now. I am not sure maybe I am lucky cause the staff really do care. I’m a big worry person I will say Mrs Jewell has been a big help they always answer their phone calls. Yes, the rate can be a bit pricy but, they do offer a lot of discount which has saved me so much. If you ever have an issue I really do recommend State Farm."
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Jennifer Silver

February 19, 2025

5  out of  5
rating by Jennifer Silver
"Agent and team-excellent service, competitive rates"
We responded:
"Jennifer, Thank you for your 5 star review. We appreciate you trusting us with your insurance needs. - Chad and Rachael Dawson"
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Mohammed Ali,72

February 11, 2025

5  out of  5
rating by Mohammed Ali,72
"“I have been a loyal client of State Farm for many years. While it’s true that insurance costs continue to rise and many companies offer more competitive rates, one of the key reasons I choose to stay with this company is the exceptional service provided by Jewell. She is a dedicated and outstanding employee who truly cares about her clients, ensuring they receive the best support and attention. Her professionalism and commitment make a significant difference, and I sincerely appreciate all that she does.”"
We responded:
"Sir,
thank you for the 5* review. We are blessed to have Yesenia as part of the team. She is a true professional. Thanks for trusting us with your insurance needs.

Chad and Rachael Dawson"
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Sylvia Puga

January 22, 2025

5  out of  5
rating by Sylvia Puga
"Been a Customer for more than 37 yrs. Not once, have I had difficulty with anything whatsoever. I am happy we work well together to take care of my ins needs. TY Jewel for all you do."
We responded:
"Wow, 37 years! Thank you so much for your loyalty and trust in us over the years. We're delighted to hear that your experience has always been smooth and that we’ve been able to meet your insurance needs. Jewel is truly an asset to our team, and I’ll be sure to share your kind words with her. If there’s ever anything you need, don’t hesitate to reach out. We’re always here for you! - Chad and Rachael"
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Sonya Montemayor

January 21, 2025

5  out of  5
rating by Sonya Montemayor
"JEWEL IS A JEWEL! She is so helpful, happy every time I call her, very knowledgeable & extremely compassionate."
We responded:
"Thank you, Sonya, for your wonderful review! We’re so glad to hear that Jewel provided you with such helpful and compassionate service. She truly is a gem, and we appreciate you recognizing her dedication! If you ever need anything, we’re always here to help. - Chad"
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Kevin Parsons

January 19, 2025

5  out of  5
rating by Kevin Parsons
"This State Farm Agency is not your everyday insurance provider. The customer service and personalized recommendations are outstanding. Highly recommend."
We responded:
"We always appreciate reviews such as yours Kevin. I’m glad we were able to help you with your insurance needs. We take pride in being able to deliver our services with amazing customer service. If you have any questions, you are more than welcome to call or visit our office! "
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prashanth kadaganchi

December 19, 2024

5  out of  5
rating by prashanth kadaganchi
"Jewell was friendly and welcoming. She helped me to get the right numbers that I was looking for while covering everything."
We responded:
"Hi Prashanth, thank you for taking the time to share your experience! We’re so glad Jewell was able to provide friendly and welcoming service while helping you find the right coverage. Your satisfaction is our priority, and we’re always here to help with anything you need. - Chad"
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Claudia Nelson

December 17, 2024

5  out of  5
rating by Claudia Nelson
"I had a wonderful experience working with Jewell McAfee to get my dwelling insurance. I had a not so great experience with a different insurance provider, and working with State Farm was a breath of fresh air. I appreciate the attention to detail, the quick responses and the friendly service."
We responded:
"Thank you so much, Claudia! We’re thrilled to hear about your positive experience working with Jewell to secure your dwelling insurance. We’re glad we could provide a refreshing and seamless process after your prior experience. Your kind words about our attention to detail, quick responses, and friendly service mean a lot to us. Please don’t hesitate to reach out if you need further assistance—we’re here to help! - Chad"